PRIVACY POLICY
Puainta Privacy Policy and Cookie Policy
Last Updated: January 13, 2026
This Privacy Policy explains how Puainta ("Puainta," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit or use our website, purchase products, create an account, subscribe to updates, or communicate with us. It also explains your choices and rights regarding your information.
1. Key Points Overview
· We collect information only as needed to provide our services (such as order processing, delivery, customer support, analytics, and fraud prevention).
· We do not sell your personal information for monetary consideration. We may share information with service providers and certain advertising/analytics partners to operate our website and measure performance, subject to your choices and applicable law..
· You can opt out of marketing emails, manage cookies, and request access, correction, or deletion of your personal information as described below.
2. Information We Collect
2.1 Information You Provide Voluntarily
· Account information: name, email address, phone number, and login credentials.
· Order and payment information: billing/shipping address, order details, and payment method information (we generally do not store full card numbers; payments are processed by secure third-party payment processors).
· Communications: emails, chat messages, reviews, and feedback you provide to customer service.
· Content you submit: reviews, photos, videos, or other materials you choose to upload or submit.
2.2 Information Collected Automatically
· Device and log information: IP address, browser type, device identifiers, access time, pages visited, clicks, and time spent.
· Cookies and similar technologies: used to remember preferences, maintain login sessions, maintain shopping carts, perform analytics, and measure advertising effectiveness.
· Approximate location information: typically city or region level data inferred from IP address.
2.3 Information from Third Parties
· Transaction status, delivery status, and shipment exception information from payment processors and logistics providers.
· Attribution and performance data from advertising and analytics partners (often in aggregated form or via device identifiers).
3. How We Use Information
· Order fulfillment: processing payments, shipping and delivery, returns/refunds, invoicing, and notifications.
· Customer support: handling inquiries, after-sales support, complaints, and disputes.
· Website operations: account management, troubleshooting, system security, fraud prevention, and abuse prevention.
· Experience improvement: analyzing website usage to improve pages, products, and services.
· Marketing communications: sending promotions, new product announcements, and content updates where permitted by law or with your consent (you may unsubscribe at any time).
· Legal and compliance: complying with applicable laws and responding to lawful requests.
4. How We Share Information
We share information only as necessary in the following circumstances:
· Service providers: e-commerce platform and technical providers, payment processors, logistics carriers, email delivery services, customer support systems, hosting, and security services.
· Advertising and analytics partners: for measurement, audience analytics, and targeted advertising (subject to your choices and applicable law).
· Legal and compliance: when required by law or to protect the rights and safety of Puainta, our users, or others (e.g., fraud prevention and dispute handling).
· Business changes: in the event of a merger, acquisition, asset transfer, or restructuring, information may be transferred as part of the transaction, subject to reasonable safeguards.
5. Cookies and Similar Technologies
We use cookies, pixel tags, and similar technologies to maintain core website functionality (such as login and shopping cart), remember preferences, perform analytics, and measure advertising effectiveness.
5.1 How to Manage Cookies
· You can delete or block cookies through your browser settings; however, this may affect certain features (such as staying logged in or maintaining a shopping cart).
· If we provide a cookie consent/management tool on our website, you may adjust your preferences through that tool.
· If you enable privacy signals such as Global Privacy Control (GPC), we will treat such signals as a request to opt out of targeted advertising where required by applicable law.
6. Targeted Advertising and Marketing Choices
· Marketing emails: you may opt out at any time via the unsubscribe link in our emails.
· Targeted advertising: you may manage cookies and related settings through your browser or our cookie tool (if available), and you may also contact us to request opting out where applicable.
· We may still display non-targeted (contextual) advertising and may process necessary data for security, fraud prevention, and measurement.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Policy, and we will delete or anonymize it when no longer needed. We may retain certain records to meet tax, accounting, dispute resolution, or legal compliance requirements.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information (such as access controls and encrypted transmission). However, no internet transmission is completely secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on your location and applicable law, you may have rights to access, correct, delete, or opt out of certain processing of your personal information. To submit a request, we may need to verify your identity. You may also authorize an agent to submit a request on your behalf, and we may require proof of authorization.
· Access: request a copy of the personal information we hold about you.
· Correction: request correction of inaccurate or incomplete information.
· Deletion: request deletion of your personal information where permitted by law.
· Opt-out: request to opt out of targeted advertising and certain data sharing for cross-site advertising, where applicable.
· Non-discrimination: we do not discriminate against you for exercising privacy rights.
10. Minors
Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe we may have collected such information, please contact us so we can address it.
11. International Transfers
If you access our website from outside the United States, your information may be processed and stored in the United States or other countries. We take reasonable measures to protect cross-border data transfers.
12. Policy Updates
We may update this Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. For material changes, we may provide notice through website announcements or email where reasonable.
12.1 Pet Health Information and Non-Veterinary Advice Disclaimer (Important)
· We do not provide veterinary diagnosis or treatment services. Website content and customer service communications are for general information and after-sales support only and do not constitute veterinary advice.
· If you voluntarily provide pet health-related information (such as skin condition, allergy history, or symptom descriptions), we use it only as reasonably necessary to address your request, to improve products and services, and to comply with applicable legal obligations and help prevent fraud.
· We do not require veterinary medical records or other sensitive information. If you believe information you provided contains sensitive content, you may contact us to request correction or deletion where permitted by law.
13. Contact Us
If you have questions, complaints, or requests about this Policy or your information, please contact us:
· Customer Service Email: service@puainta.com
· Billing / Notice Address: 134 Nebraska Avenue, Memphis, Tennessee 38106, United States